W™ SERVICE: HELPING YOU GET BACK TO CREATING
You count on your appliances to keep up with all the making you do in your kitchen. Your refrigerator, range, oven and microwave—all of these and more are essential to your creative culinary endeavors. The smallest hitch in that dedicated line-up of appliances can easily sideline your cooking plans. It’s a relief to know that if you ever need assistance with your KitchenAid brand appliance, W Service is here to help you with your service needs and warranty questions.
SERVICE TO KEEP YOU MAKING
KitchenAid brand is proud to feed your creative spirit as you create in the kitchen using appliances that keep up with your making every day. W Service backs up your creativity by offering reliable, friendly and convenient appliance troubleshooting, repair, care and warranty information. By partnering with local service companies in a network of W Service providers, W Service technicians are trained and certified to accurately diagnose and repair KitchenAid brand appliances using genuine Original Equipment Manufacturer (OEM) parts. These technicians provide useful services and are available to answer any questions customers may have about their appliances.
CERTIFIED, TRAINED TECHNICIANS READY TO HELP
W Service is your trusted partner for in- and out-of-warranty repair services of KitchenAid branded appliances, serviced locally by a network of trained technicians. W Service technicians are passionate, certified experts, dedicated to helping you diagnose and repair your appliances using genuine parts. Using advanced diagnostic equipment, they work to quickly and accurately troubleshoot issues, to minimize appliance downtime and help you get back to making. This means you can spend less time trying to diagnose the problem and get back to what matters most—your culinary creations.
SCHEDULE AT YOUR CONVENIENCE
W Service offers easy scheduling and online booking available seven days a week, ensuring appointments can be scheduled at a time that fits even the busiest schedules. They also offer nationwide coverage by partnering with a network of local service providers. Supported by a US-based contact center, W Service only uses genuine parts and strives to complete service on the first attempt so you can get back to making your favorite recipes as quickly as possible.
HOW TO SCHEDULE SERVICE
Booking a W Service appointment is as simple as starting the booking process online. KitchenAid brand proudly offers US-based, in-house consumer experience and technical support centers in Benton Harbor, Michigan, and Cleveland, Tennessee, dedicated to supporting and enhancing your experience.
These experts are available to help diagnose your problem and, if necessary, help you to schedule a service appointment. If your appliance is within the manufacturer's warranty, they will guide you through a repair process or help troubleshoot the issue. For out-of-warranty appliances, KitchenAid brand offers flexible options, including extended service plans and fixed-price repairs, so you'll have peace of mind knowing your repair costs are upfront and transparent.
If you need service, you’ll be matched with local, certified technicians who only use genuine OEM parts. These technicians provide knowledgeable service and are equipped to answer any questions you may have about your appliances.
WHAT IS MY WARRANTY?
To access warranty details for your KitchenAid® appliances, check your product owner’s manual for details or:
Visit the KitchenAid brand Owner’s Center online
Enter your model number
Follow the directions to access warranty information and product manuals and documents for your specific appliance
Most KitchenAid® appliances come with a 1-year limited warranty, but this may vary depending on the appliance. Proof of purchase or other documents may be required.
EXTENDED SERVICE PLANS OFFER MORE COVERAGE
KitchenAid brand appliances are built to last and typically come with a 1-year limited warranty for your peace of mind. You can also choose an extended service plan to provide additional coverage for your appliance and help protect it from costly post-warranty repairs. For the best value, purchase a plan early in your ownership period. These plans cover routine maintenance and repairs, helping to give you additional peace of mind.
POST-PURCHASE HELP FOR YOUR APPLIANCE
If your appliances need some extra care—and you’ve tried to troubleshoot the issue yourself—you want to get the issue fixed and get back to your culinary endeavors as quickly as possible. With the quality and dependability that you have come to expect from KitchenAid brand appliances, W Service is committed to ensuring the continued performance and reliability of these appliances whenever possible. So whether it’s time for a little TLC for your refrigerator or routine maintenance for your dishwasher, W Service aims to help your appliances keep up with your making. Contact W Service for more details on service, repairs, warranty information or post-purchase help for your KitchenAid® appliance.
HOW TO FIND GENUINE PARTS AND ACCESSORIES
To help keep KitchenAid® appliances running at peak performance, using genuine OEM parts is recommended. These parts are specifically designed for the best performance in your appliances, and are the only genuine factory certified replacement parts. These parts are:
specifically designed for optimal function
exclusively used by W Service certified technicians
high-quality and built to last, helping to reduce the need for frequent replacements
To find the right parts:
Visit the KitchenAid parts and accessories website or authorized retailers.
Browse parts or use your appliance's model number to search for compatible parts.
Choose from a wide range of genuine components and accessories.
W SERVICE: GET BACK TO MAKING
KitchenAid brand is dedicated to your making, so you can create in the kitchen with appliances that keep up, every step of the way. W Service helps take the stress off your shoulders, so you can enjoy your cooking experience, instead of worrying about your appliances. Visit the W Service YouTube page for more tips and tutorials for troubleshooting, repairs and maintenance of your KitchenAid® appliance.
