WATER FILTER SUBSCRIPTION PROGRAM
A water filter subscription from KitchenAid brand puts clean, fresh-tasting water and ice at your family’s fingertips.
CHANGE YOUR REFRIGERATOR WATER FILTER EVERY SIX MONTHS
Subscribe to receive water filters conveniently delivered to your door, right on schedule.
Frequently Asked Questions
HOW DO I CANCEL MY SUBSCRIPTION?
Log in and cancel your subscription. This info can be found under "My Subscriptions" under "My Account." Click here to visit Owners Center.
Having issues cancelling? Call our customer service team at 1-800-442-9991 and they will walk you through how to cancel your subscription online.
CAN I CHANGE THE FREQUENCY OF MY SUBSCRIPTION?
Yes, you can change the timing of your subscription by going to your Account page and updating the frequency information under Subscriptions. Click here to visit Owners Center.
CAN I TEMPORARILY PAUSE MY FILTER SUBSCRIPTION WITHOUT CANCELING?
Not at this time, but we are working on improvements.
WHEN SHOULD I CANCEL TO AVOID FURTHER CHARGES?
You may cancel your subscription any time before the Next Refill Date listed on your Account page under Subscriptions.
WHAT HAPPENS IF MY CREDIT CARD ON FILE EXPIRES OR GETS DECLINED?
In this case, your subscription will be paused for up to 30 days. During that time, you may update your credit card information through your account page as needed to continue your subscription. After the 30-day pause period, your subscription will be canceled if you do not provide a valid credit card.
WHAT IF MY FILTER IS OUT OF STOCK WHEN IT'S TIME TO SHIP A REPLACEMENT?
Your replacement filter will ship once stock is replenished, up to 29 days after the initial ship date. After 30 days, you will need to start a new subscription. In the event that your filter is discontinued, you may create a new subscription with the new replacement filter model.
WHAT IF I GET A NEW REFRIGERATOR, CHANGE MY ADDRESS OR WANT TO SWITCH MY PAYMENT TO A DIFFERENT CARD?
Your address and payment information can be changed by accessing your Account and navigating to the appropriate section.
If you would like to start receiving a different filter, you will need to cancel your existing subscription and start a new one.
WHO SHOULD I CONTACT IF I NEED INFORMATION OR HAVE CUSTOMER SERVICE QUESTIONS?
Call 1-800-442-9991 any time between 8 a.m. and 8 p.m. Eastern time, Monday through Tuesday; any time between 9 a.m. and 7 p.m. Wednesday through Friday; or any time between 8 a.m. and 4:30 p.m. Saturday.
Or, you may Contact Us online.
You may also mail your questions to us. Address all correspondence to Whirlpool Corporation, 553 Benson Road MD 8010, Benton Harbor, MI 49022.
Please review the following, which has important information about your subscription.
These terms are subject to change and apply to all items in your subscription order.
Automatic Subscription Charges
You authorize us to automatically charge your default payment card at then-current prices for your subscription orders. We will send you an email before each order with order details and the amount you will be charged. We will continue placing your subscription orders and charging your payment card until you cancel.
Item prices are subject to change. The price you paid for your first order is not guaranteed for future subscription orders, which will be charged at the current price at the time your order is processed.
Rescheduling and Cancellation
Your subscription orders will continue until you cancel or change them. You can view and manage your subscription, including to cancel or change the frequency of your subscription order, by visiting the My Account section of this website. The My Account section also indicates the date by which you must submit changes or cancellations — after that date, changes will not affect orders in progress, but will apply to later orders.
We reserve the right to cancel a subscription or part of a subscription for any reason, including product availability, pricing discrepancy, or errors.
We may offer promotional discounts for water filter subscriptions. Some discounts may apply to your initial filter as well as automatic refills, but review offer terms to determine whether a discount applies only for an introductory period (such as the first filter only). Unless otherwise indicated, discounts are taken off the regular sale price excluding taxes and shipping. Unless otherwise indicated, discounts shown on this site are available only for new subscription orders placed on this site. All discounts are subject to change at any time without notice, including while your subscription is active.
We ship using FedEx or UPS. Shipping normally takes between 4 to 10 business days, but may take longer for outlying areas.
Returns are subject to the Return Policy available on this website. See Return Policy
If your shipping address is in a state that requires us to collect sales tax, your subscription orders will be subject to tax at the appropriate state and local rate.
You can call 1-800-442-9991, Monday–Tuesday 8am–8pm, Wednesday–Friday 9am–7pm or Saturday 8am–4:30pm (all times Eastern), or Contact Us to get more information about your subscription or to make changes to your subscription. You can also reach us by mail at Whirlpool Corporation, 553 Benson Road MD 8010, Benton Harbor, MI 49022.
- Water filters are independently certified for look and taste, health effects and emerging contaminants. While some filters do not qualify for all contaminant categories listed, select KitchenAid approved filters do. Contaminants reduced by this water filter are not necessarily in all users’ water. Filters are tested and certified by NSF International against NSF/ANSI Standards 42, 53, and 401 for the reduction of the specific contaminants listed on each filter’s Performance Data Sheet.
- Certified by NSF International to remove 99% of lead at pH level 6.5. Reduction may vary based on your water’s pH level. Contaminants reduced by this water filter are not necessarily in all users’ water.
- 6.9 oz size bottle. Based on cost of 1 water filter at $49.99 and $375 for 1,500 water bottles at $.25 a bottle.