How to reset an ice maker and check common issues

When an ice maker stops producing ice or becomes unresponsive, learning how to reset an ice maker can be a helpful first step toward getting it back on track. A reset may address minor disruptions in the ice production cycle, and this guide walks through the process along with additional checks to try if the reset alone does not resolve the situation. Whether the issue is slow ice production or no ice at all, a few straightforward reset steps can possibly help get the ice flowing again.

What to check before resetting an ice maker

Before attempting an ice maker reset, it can be helpful to look for signs that a reset may be needed. There are several signs that can indicate an ice maker is not working properly, including no or slow ice production, or the ice maker cycling, but the ice bin remaining empty. When a refrigerator ice maker is not working as expected, a quick round of pre-reset checks can often reveal a simple cause. Consider checking the following before you reset your ice maker:

Power and control settings: Verify the ice maker is turned on and that no control lock is engaged.
Door closure: Confirm the freezer door seals properly and closes completely, since a partially open door can affect temperature and ice production.
Ice bin placement: Check that the ice bin is seated correctly and fully engaged with the ice maker mechanism.
Control arm or bin switch: Ensure the shutoff arm is in the down or “on” position, since an arm stuck in the up position signals the bin is full and halts ice production.
Freezer temperature: Aim for a freezer temperature around 0 degrees Fahrenheit, which is the optimal temperature for ice production.
Water supply: Check that the water supply line is connected, not kinked and fully open.
Filter installation: Verify the water filter is installed correctly and not clogged, since a restricted filter can reduce water flow to the ice maker.

Taking a few moments to confirm these basics can help set the stage for a successful reset. If these checks do not reveal an obvious cause, moving on to the reset steps may possibly help restore ice production.

Reset an ice maker: steps and tips

If you’re wondering, “Why is my ice machine not working?” resetting an ice maker can be a straightforward way to try to address common disruptions in the ice production cycle, though the exact controls and timing can vary by model. Some models direct you to switch the power to the ice maker or refrigerator off and then back on, first, before moving on to resetting.The steps below offer a general approach, but it is always a good idea to consult your owner's manual for model-specific guidance before beginning. An ice maker reset typically involves locating the reset mechanism, activating it and allowing the ice maker some time to restart.

1. Find your model's reset type and instructions

Different ice maker models use different reset methods, so the first step is to check your user manual. Many models feature a dedicated reset switch or button, which can typically be found behind a small panel inside the freezer compartment or near the ice maker itself, depending on the model. Locating this panel may require sliding or gently lifting a cover to reveal the reset button beneath.

For models that do not have a reset switch, the reset process might involve the bail arm, also known as the control arm. This is the typically white or metal arm that senses the ice level in the bin and moves up and down during the production cycle. Some models may also offer a reset option through the control panel on the front of the refrigerator, though this varies widely by model and year.

Because reset methods and timing can differ, checking the owner's manual is a reliable way to confirm the correct approach for a specific model. The manual can clarify whether a reset button, bail arm or control panel option applies and provide any model-specific timing details. Once the reset type is identified, the next steps depend on which method the model uses.

2. Press and hold the reset button

For models equipped with a reset button, the process is usually relatively simple. Always follow your user guide’s instructions, but in general—as with select KitchenAid^® Refrigerators with ice makers—this involves pressing and holding the reset switch for approximately five seconds and then releasing it. After releasing, wait a few moments for the ice maker to restart. During this time, the ice maker may cycle through a brief startup sequence as it resets its internal timer and prepares to begin a new production cycle. Once the ice maker restarts, it should begin a new cycle, though it may take some time before the first batch of ice is ready.

Timing can vary by model, so some ice makers may require a slightly longer or shorter hold of the reset button, and the restart may take a few additional moments on certain models. Consult your owner's manual for exact details.

An illustration of the bail arm on an ice maker

3. Use the bail arm (if no reset button)

For models without a dedicated reset button, the bail arm may provide an alternative reset method. Push down on the arm, also known as the control arm, until it clicks twice. After the arm clicks twice, release it and wait a few moments for the ice maker to begin its restart sequence. As with the reset button method, the ice maker may need a short period to cycle through its startup before ice production resumes. The bail arm method can vary slightly depending on the model, so checking your owner's manual for specific guidance is recommended. Once the reset is complete, allowing the ice maker time to run a full cycle can help confirm whether production has resumed.

What to do if your ice maker still is not working

If a reset does not resolve the issue, there are several additional owner-level checks that might help address some issues an ice maker may encounter. Knowing what to do when an ice maker stops working can help narrow down the possible causes and get production back on track. Consider the following ice maker scenarios:

Ice maker is not filling with water

When an ice maker is not filling with water, the issue might trace back to the water supply or connections. Start by confirming that the household water supply is turned on and that the connections are in place. A buzzing sound may indicate that the ice maker is not connected to a water supply.

Next, inspect the water supply line for kinks, pinches or damage that could restrict flow. A line that is bent sharply behind the refrigerator can reduce water pressure and keep the ice maker from filling properly. Verify that the water filter is installed correctly and not clogged, since a restricted filter can limit water flow to the ice maker.

In some cases, an ice maker water line in frozen condition can block water from reaching the ice maker. Looking for visible signs of frost or ice buildup around the water inlet tube area at the back of the ice maker can help identify this issue. If a frozen tube is suspected, it might be thawed with warm water or air. But it’s best to call in a professional to help diagnose and fix this issue.

Ice maker is not dumping ice

When an ice maker produces ice but does not dump it into the bin, the issue may involve a jam, misalignment or an obstructed pathway. Start by double checking that the ice maker is not jammed. Gently breaking apart clumped ice or removing any stuck cubes can help clear the mechanism.

Verify that the ice bin is properly aligned and seated beneath the ice maker. A bin that is slightly out of position may keep ice from dropping cleanly into the storage area. Check for any obstruction in the dispenser chute that could be blocking ice from passing through, since a buildup of frost or debris can restrict the flow.

The shutoff arm also plays a role in the dumping cycle. If the arm is engaged or stuck in the up position, the ice maker may believe the bin is full and stop producing or dumping ice. Gently moving the arm to the down position can sometimes help reset the cycle. It can also be helpful to distinguish between normal cycle sounds—such as the brief hum of the motor or the crack of ice dropping—and more unusual noises that may indicate a deeper issue that needs professional help.

Ice maker is on but is not making ice

When an ice maker turns on but is not making ice, several factors may be at play. After a reset, it can take time for the ice maker to begin a production cycle, so allowing adequate time before expecting ice is important. The freezer temperature also plays a key role—the optimal temperature of a freezer is 0 degrees Fahrenheit, and warmer temperatures can slow or hinder ice production.

Verify that the control settings are correct and that the ice maker is turned on. Flushing the water system can also sometimes help.

Regular maintenance can also help keep an ice maker running smoothly. Try to clean your ice maker every six months or so, or more often with heavy use or in areas with hard water, to help keep ice tasting fresh and support optimal operation. Always consult your owner's manual before cleaning to avoid using materials the manufacturer discourages.

When to schedule service

Some issues go beyond what owner-level checks can address. Consider scheduling service for professional help if any of the following situations apply: persistent water leaks that continue after checking connections and the supply line, repeated error codes on the control panel, continued no-water conditions after verifying the household supply and filter, or suspected electrical issues such as a non-responsive ice maker. Recurring failures after completing the owner-level checks outlined above may also indicate that your ice maker needs professional attention.

Resetting an ice maker FAQs

This section answers some of the frequently asked questions about resetting an ice maker and what to expect during and after the process.

It is not always necessary to turn off the water supply before resetting an ice maker, but doing so can be helpful in certain situations, such as when addressing a frozen water tube or performing maintenance. For a standard reset using the reset button or control arm, the water supply can typically remain on, though consulting the owner's manual for model-specific guidance is recommended.

To reset an ice maker with a bailer arm, you often push down on the white arm, also known as the control arm, until it clicks twice. Release the arm and wait a few moments for the ice maker to begin its restart sequence. This method applies to some models that do not have a dedicated reset button. The exact process can vary by model, so checking your owner's manual for specific guidance is recommended.

Some refrigerator models offer a reset option through the control panel. The process varies widely depending on the model and year, so a reliable approach is to consult the owner's manual for the specific steps. In general, the process may involve navigating to the ice maker or settings menu and selecting a reset or test option. After initiating the reset from the control panel, wait a few moments for the ice maker to restart. If the control panel does not offer a reset option, the reset button or bailer arm method may possibly work instead. Check your user manual to be sure.

After completing a reset, wait a few moments for the ice maker to restart. A successful reset is typically confirmed when the ice maker begins a new production cycle, which may include sounds of water filling the mold or the motor engaging. It can take some time for the first batch of ice to be ready, so allow the ice maker to run through a full cycle. If no activity occurs after a reasonable waiting period, repeating the reset or checking the pre-reset steps may help. If there is still no response, you may need to consult professional help. Checking your owner's manual can also be useful.

A reset is a troubleshooting step rather than a routine maintenance task, so there is no set schedule for how often to reset an ice maker. Resets are typically only needed when the ice maker stops producing ice, becomes unresponsive or shows signs of a disrupted cycle, such as when you have to unplug and move your refrigerator or if there has been a power outage. A common question is: does unplugging a refrigerator reset the ice maker? It might, depending on your model. However, while a power cycle may restart some models, it is not a substitute for the dedicated reset process outlined above. If resets are needed frequently, it may indicate an underlying issue that warrants professional service. Regular maintenance, such as cleaning the ice maker and replacing the water filter as recommended, can sometimes help.

After a reset, an ice maker typically needs time to cool sufficiently and run through a full production cycle before the first batch of ice is ready. If the refrigerator is completely cooled, ice makers can often make a batch of cubes roughly every three hours. When newly installed, it may take up to three days to fill the ice bin, depending on the model and other factors. The exact time can vary depending on the model, freezer temperature and how recently the ice maker was reset. Select KitchenAid^® Refrigerators feature Fast Ice, which increases ice production by up to 30% for 24 hours or until the ice bin reaches full capacity,¹ so you're well-prepared when hosting guests.

¹Compared to normal ice production