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20 Cu. Ft. Counter Depth Side-by-Side Refrigerator with Exterior Ice and Water

20 Cu. Ft. Counter Depth Side-by-Side Refrigerator with Exterior Ice and Water is rated 3.4 out of 5 by 73.
  • y_2018, m_4, d_22, h_11
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The sleek design of this 20 cu ft. side-by-side refrigerator features the Preserva® Food Care System. Its two independent cooling systems help keep food fresh while the FreshFlow™ Air Filter minimizes odors, and the Produce Preserver delays over-ripening. The counter-depth gives the high-end look of built-in refrigerators and the Professionally-Inspired Design features Satin Textured Handles and the KitchenAid® Medallion.


Monochromatic Stainless Steel
Monochromatic Stainless Steel  -  KRSC500ESS


Preserva® Food Care System

Two independent cooling systems provide a dedicated refrigeration unit to help keep food fresh longer, and a separate system for frozen food. The FreshFlow™ Air Filter helps minimize odors while the FreshFlow™ Produce Preserver helps delay over-ripening.


Gives the high-end custom kitchen look of a built-in refrigerator.

Professionally-Inspired Design

Combines a bold blend of professionally-inspired styling with sleek touches for the home. This beautiful side-by-side refrigeration unit features Satin Textured Handles and the KitchenAid® Badge, a symbol of uncompromised quality.

In-Door-Ice® System

Adds interior room in the refrigerator with an ice bin that mounts on the inside left door of the refrigerator, keeping it out of the refrigerator compartment and allowing for extra shelf space.

LED Lighting

Uses less energy than incandescent bulbs. Multiple lights are purposefully placed throughout the refrigerator and freezer, making it easy to find items at a glance.

Adjustable Spill Resistant Shelves

Prevents messes from spilling over into other parts of the refrigerator. In place of a lip that can trap foods, the shelf edges are nano-etched with a finely texture surface that contains spills and lets you use the whole shelf from edge-to-edge.

Exterior and Ice and Water Dispenser

Provides freshly filtered, great tasting water and ice that can be conveniently found right in the refrigerator door.

Clear Door Bins with Metallic Accents

Allow you to see labels right through the bins, helping you keep condiments and other items organized. Each bin is removable, making it easy to pull out, chop up and store an amazingly fresh produce, and simply slide back into the fridge.

Measured Water Fill

Displays and automatically dispenses water in ounces, cups, or liters. It can be programmed to pour a measured amount, helping make food prep easier. It can even be set up to fill essential items on a daily basis like a coffee pot or a water bottle.


Configuration and Overview

Refrigerator Type
Freezer Capacity
Refrigerator Capacity
Energy Star® Qualified
ADA Compliant
CEE Tier
Not Rated


29 3/4
35 1/2
Cutout Depth
24 3/8
Height To Top Of Cabinet
68 7/8
Depth With Door Open 90 Degree
45 7/8
Depth Excluding Doors
24 1/2
Depth Closed Excluding Handles
27 1/2
Width of Cabinet Only
35 1/2


Freezer Capacity
Refrigerator Capacity


Number of Interior Shelves
Spill-Proof Glass Shelves
1 Fixed Full Width, 3 Adjustable Full Width
Conventional Shelves
Humidity-Controlled Drawers
2 Full-Width
Temperature-Controlled Drawers
Non Climate-Control Drawers
1 Full Width
Door Bins
1 Dairy, 2 Adjustable Gallon, 2 Adjustable Two-Liter

Freezer Features

Number of Shelves
Interior Shelves
1 Fixed Full Width Glass, 3 Adjustable Full Width Glass
Freezer Drawer-Basket
1 Full Width Lower Plastic, 1 Full Width Upper Plastic
Door Bins
3 Fixed Full-Width

Filtration and Dispensing

Dispenser Type
Exterior Ice and Water
Dispenser Options
Control/Child Lock, Filtered Water, Measured/Metered Fill
Ice Maker
Factory Installed


Door Style
Exterior|Door Swing
Reversible Door
LCD Touch Screen
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Rated 1 out of 5 by from Poor performing product.brand I got this refrigerator with the purchase of a new home. right from the beginning, i had issues with the door, that had to be replaced. Now all of a sudden, it does not cool. The repair guy came out and ordered parts for it. Unfortunately, there is leak in one of the pipes that is not accessible, and therefore the refrigerator is not repairable. Since it just over 5 year old appliance, they will not replace the product. So now I have to buy a new one from them, albeit at a discount. If its not repairable, I think they should replace the product. Now thinking about buying a different brand out of pocket vs. KitchenAid at the discounted price. I have their Microwave also, which had to be replaced since it would randomly turn on on its own! We thought we had ghosts in our house because it would beep as when a person pushes the button on it. Credo for making products that look stylish, just wish the quality was there and the service to back it up. Nbindal
Date published: 2018-04-13
Rated 2 out of 5 by from Leaking inside, cooler quit after 3 Years This is a great looking fridge with a nice “matte” Stainless Steel look. The inside though is nothing particularly special with no unique features, such as a special drawer with a temperature that you can modulate. But within around 1.5 years of ownership, liquid started forming under the bottom drawer in a reddish brown color. Then after 3 years.. it just quit. No more cooling. My old GE Profile is still running in the basement after nearly 10 years.
Date published: 2018-04-12
Rated 5 out of 5 by from Just the right size Works great Very quite everything I expected it to be! Are old one was too small this one the drawers work much better and feel like they are made better than our old one
Date published: 2018-03-22
Rated 5 out of 5 by from Excellent look and really good performance This fridge is beautiful love the no smudge handles as well as the LED lighting and look on the inside ( stainless steel inside) . The water dispenser is great and I love that the ice box has a handle so I can dump out easily for parties etc. Im excited about the deep max freeze option however havent tried it yet might have been good to i clude some examples about how one or a chef would use that.
Date published: 2018-03-20
Rated 1 out of 5 by from Buyer beware I bought this refrigerator 2.5 years ago and it started leaking onto the floor after about 2 years. There was a leak in the refrigerator side where water collects at the bottom under the crisper drawer. Had a technician come our and the drain line was clogged with styrofoam insulation bits from manufacturing yet that isn’t considered a manufacturing defect. Worked fine for about 6 months and now it is leaking again. Never had this kind of problem with a refrigerator in over 30 years of owning a home.
Date published: 2018-03-17
Rated 1 out of 5 by from Horrible experience We bought this refrigerator about 3 years ago. First the ice maker went out, then the refrigerator. They replaced the ice maker, three months later the "mother board". The "mother board" has been replaced 3 times, it's an annual affair. We had enough service calls to ID ours as a lemon but we were silly and didn't have it replaced. Last year, once again, the refrigerator went out. Now, here we are in 2018 and the ice maker is out again. We were told by the repair man that the dual cooling system was a known issue. This was the most I'd ever spent on a refrigerator, now almost 3 years later, I'm having to buy another fridge because it's cheaper than paying continuous service calls. I will never buy another Kitchen Aid refrigerator again. What a waste of money.
Date published: 2018-02-19
Rated 3 out of 5 by from Nice but cheaply made drawers No complaints besides the cheaply made pull out drawers inside refrigerator unit.
Date published: 2018-02-08
Rated 5 out of 5 by from Great Product I am really happy with this fridge. Really Great Product.
Date published: 2018-02-08
Rated 4 out of 5 by from well constructed, fair amount of room given depth well constructed and provides a fair amount of room given that it is not a full size.
Date published: 2018-02-08
Rated 1 out of 5 by from No room fridge Compared to our old kitchen aid fridge this one is awful. Poor layout makes for extremely small draws and not enough door storage spaces. Would be nice to have an extra door storage bin
Date published: 2018-02-07
  • y_2018, m_4, d_22, h_11
  • bvseo_bulk, prod_bvrr, vn_bulk_2.0.8
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  • loc_en_US, sid_KRSC500ESS, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_kitchenaidbrand
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Demos & Guides


Installation Guide

Instructions for unpacking and installing your appliance, including electrical requirements and necessary tools.


Use & Care Guide

Comprehensive information about your new appliance - from getting started to cleaning and maintenance.


Warranty Information

A complete description of your warranty coverage, and contact information for service and support.


Dimension Guide

Detailed dimensions of your new appliance with space requirements for the area surrounding it.


Energy Guide

Information about the efficiency of your appliance, including energy consumption and annual costs to operate.


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