FAQs Knowledgebase search tips
Tips for using the FAQs Knowledgebase
The Knowledgebase provides hundreds of useful answers to common and uncommon questions from our customers. Some of the answers will give insight on maintenance, usage, and minor repairs or fixes. There are also several answers that will lead to where literature, such as Owner's Manuals, Repair Manuals and Installation Manuals, can be found or ordered, as well as how to order parts or schedule service in your area. Unfortunately at this time our online FAQs do not assist in DIY or full-length troubleshooting. Those situations normally will call for a service technician to visit your home.
Our Knowledgebase will continue to grow, and as it grows, it will become more important to cover more specific concerns. With this, it will be important to know how to best search within our Knowledgebase to get the most information possible regarding any customer situation.
- Include unique words: When using the Search Text field, if possible, include unique words that would be included in the answer content. This allows your search results to be more specific. Searches using words such as "agitator" or "front loading" will produce a long list of answers covering many subjects/categories.
- State the issue: When searching for your particular problem, include in the search keywords the problem you are having with your appliance such as "washer will not drain," "dryer is not heating," "oven shows an error code e-0." By doing this, the Knowledgebase will search for those particular problems that may have solutions within our database. This makes it easier to get right to the answer that defines your particular issue.
- Do not search by model numbers: Due to the extensive line of products and models that we manufacture, we do not currently list anything throughout our FAQs by model numbers; please do not try to search by model number.
- Similar Phrases: If you are not sure how a word is spelled, select Similar Phrases from the Search by menu to allow for different spellings of words.
- Use the Topic and Category Menus: When searching the Knowledgebase, when possible, select the proper Topics and Categories from the drop-down menus to help further refine your search. In the Search by Product field you can narrow your search by clicking on the black arrow to display and select the product sub-categories. If your results don't provide an answer to your question, then you may expand your search to all the categories as necessary.
- Use Terminology consistent with our product: Our Knowledgebase consists of answers that use a standard terminology consistent with our products and their manuals. That's why it's important to use specific terms such as "water filter," "inlet hose," "fan," etc., as this helps answers that are more relevant to your question show up at the top of the answer list. Search Text and Search By fields
You can search for answers based on specific words or phrases entered into the Search Text field. When multiple words or phrases are entered in the field, the words are searched using the OR functionality. Answers that contain all or most of the words listed will generally appear at the top of your search results. Answers that contain only one of the multiple words listed will also appear in the search results, usually lower in the result set.
NOTE: If you want to search using the AND functionality, be sure to include a plus sign before each word. For example, "Duet + control panel."
The FAQ search feature allows you to select different methods of searching, including by similar phrases and complex expressions. For more information on the different phrase and expression searching options, please click the "Search Tips" link next to the "Search Text" heading above.
NOTE: Please read and abide by any applicable Safety Information before performing any maintenance or repair. This information is not meant to take the place of work performed by an Authorized Dealer. Terms and Conditions apply to all of our information provided on this website. Always be sure to read and understand your appliance Owner/Operating Manual.