Product Help

Question: Coffee Maker leaks

Answer

The first step in identifying why the coffee maker is leaking is to determine where exactly it is leaking. Other information as to what is leaking and when it is leaking can be helpful in determining the exact cause.

Use the information below as a guide in identifying the cause of the leak.
IMPORTANT: A puddle under the Coffee Maker does not necessarily indicate that it is leaking from the bottom.

Leaking water from the top rear of unit during filling.
The water tank is being overfilled. When making a full pot of coffee, be sure to fill the carafe to the Max Fill line. If a separate water decanter is used, you should use less water and only fill to the Max line on the water filter handle in the water tank.

Leaking water from the bottom of unit during brewing.
Verify that the water is leaking from the bottom of the unit and not just running down the back during filling and pooling under unit. Look under unit, without lifting, to see if water droplets are hanging from bottom of unit.

Leaking water from the front edge of lids.
Verify that the front lid is fully closed during brew.
NOTE: A few droplets at end of brew is normal.

Leaking water from the area of the carafe/warming plate.
Verify that the brew basket is in the Coffee Maker. Without the brew basket, hot water is not funneled to the carafe and can run down the drip level onto the warming plate. You may hear sizzling sounds and notice steam with this condition.
IMPORTANT: Always use the brew basket, even when rinsing with only water.

Leaking coffee and or grounds from the bottom of the unit during brewing.
Verify that the water is leaking from the bottom of the unit and not just running down the back during filling and pooling under unit. Look under unit, without lifting, to see if water droplets are hanging from bottom of unit.

Leaking coffee and or grounds from area of the carafe/warming plate during brewing.
If this condition is experienced when using the Pause and Pour feature then the unit may require light cleaning. Wash the brew basket with warm soapy water and open the drip stop on the bottom of the brew basket to clean the seal surface from any grit or coffee grounds.

  1. Additionally, if the Pause and Pour feature is used and the carafe is removed for too long a time the Coffee Maker will continue to brew and slowly fill the brew basket until the carafe is returned to the warming plate.
  2. Check that the drip stop is not closed. This can be caused by:
  • The Carafe not fully seated onto warming plate.
    • Carafe must "lock" over edge of warming plate.
  • The Brew basket is not fully seated down in the Coffee Maker.
    • Push down lid to push brew basket down.
  • If grinding coffee, too fine a grind setting will restrict water flow and cause the brew basket to overflow.
    IMPORTANT: Be sure to use only one coffee filter at a time or the gold tone filter. Do not place a paper filter in the gold tone filter. This will compress the paper filter and restrict its water flow and could lead to leaks.  

If the Coffee Maker continues to leak, For any additional questions, please call our Customer eXperience Center for Major Appliances toll-free at 1-800-422-1230 and for Countertop Appliances, such as stand mixers and handmixers toll-free at 1-800-541-6390, Monday through Friday 8AM-8PM Eastern Standard Time.